TITLE	Head Lease Management & Global Portfolio Management
BUSINESS UNIT	IFM – CLIENT Workplace Solutions (WPS)
REPORTING TO	Regional Account Director
DIRECT REPORT POSITIONS	Senior Leasing Manager, Leasing Managers
POSITION GOALS	Overall Management and execution of strategic portfolio planning initiatives and lease management services including the commercial performance of the portfolio, client liaison & relationship management. These initiatives and ongoing management should result in enhancement of the property asset values, optimal utilization of vacancy & to minimize the expenses for the various business units within the Client. Manage the lease obligations of the clients’ portfolio to meet and exceed the performance expectations within the client contract and service level agreement; develop staff capability to meet and exceed client performance expectations
DUTIES & RESPONSIBILITIES	Lease Administration Obligations ·         Create and monitor strategies for individual properties ·         Work with the Portfolio Planning Team on the Client’s portfolio strategy   ·         Negotiate client leasehold / disposition options to meet and exceed contractual and service level expectations. ·         Actively pursue new or additional business with the Client and co-ordinate access to the firm's full range of services.  ·         Negotiate with Lessor to achieve lowest and best rent and conditions for the Client as a lessee. ·         Negotiate with the tenant to achieve the best rent and conditions for the Client as a landlord. ·         Negotiate market reviews and determinations ·         Negotiate make-good and lease termination obligations ·         Negotiate pay-out of lease residual and/or sublease or assignment ·         Deal with all lessor and other interested party enquiries. ·         Oversees the team in all property tax assessments and re-assessments made by the competent authorities in respect of the Properties from time to time.  ·         Notify the Client prior to termination and advise the Client of its obligations under the lease including the costs of doing so. Make professional recommendations to the Client. ·         Complete all leasing documentation and ensure that the database is updated under all cases of change in options, ownership, dates, etc ·         Prepare report on options to assign or sublease each identified Property to minimize dead rent and advise implications of each option. ·         Prepare for submission to the Client all documentation required to give effect to the assignment, sublease or surrender of the Client's leases. ·         Be fully conversant with and advise clients on changes in legislation affecting leasing activity across the region ·         Prepare accurate and timely budgets for contracted leasehold commitments on annual and other periodic bases.     Training: ·         Ensure consistency of policies & procedures across the team ·         Ensure the team has adequate skills to run real estate financial modeling   Profitability/ Savings Initiatives: ·         Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities. ·         Develop initiatives and strategies that lead to cost savings and eventual profitability of the account.     Customer Service / Client Relationships: ·         Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region. ·         To lead by example and groom the team in achieving maximum client satisfaction level   Reporting: ·         Ensure and complete periodic reporting to meet client expectations and internal requirements regionally   Internal Management Systems: ·         Implement, comply with and audit all internal management systems, in particular, quality assurance. ·         Hold responsibility & ensure information in systems is updated regularly   Leadership / Staff Management: ·         Actively encourage an environment that supports teamwork, co-operation & performance excellence across the region within the WPS team ·         Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.   WPS & CLIENT Alliance Contract ·         Comply with all requirements of the contract and assist in meeting or exceeding Key Performance Indicators.
KEY PERFORMANCE MEASURES	·         Critical diary and lease data is correct and upto date at all times; all lease deadlines are met to maximum client satisfaction ·         To ensure outcomes are consistent with the Client’s Strategic Occupancy Plan ·         Excellent planning and organizational skills to prioritize work and meet tight deadlines ·         To ensure that the Client’s Divestment programme is optimizing returns for the Client ·         Lease termination and restoration outcomes are consistent with the Client’s property strategy. ·         Stakeholders survey indicates satisfaction with advice provided in relation to lease termination, reinstatement and restoration ·         Accommodation is of standard acceptable to the Client at the least possible cost (for the Client as a lessee).
BEHAVIOURS
LEADERSHIP           PERSONAL EFFECTIVENESS       DECISION MAKING       RELATIONSHIP BUILDING       COMMUNICATION	·         Able to lead and manage by example and demonstrates positive attitude to negotiations and successfully resolves contentious issues. ·         Develops business strategies, which translate into measurable goals and motivates others to achieve them.   ·         Set examples for other team members ·         Monitors personal performance measures and achieves results.     ·         Makes appropriate decisions and demonstrates sound judgment ·         Actively pursues improvement opportunities and implements them   ·         Conducts open, constructive and collaborative relations with the Clients, Jones Lang LaSalle personnel and relevant stakeholders ·         Gains respect of the Client and Jones Lang LaSalle personnel.   ·         Possesses effective written and oral communication skills. ·         Listens effectively and communicates through actions and example.