JOB DESCRIPTION
TITLE	Senior Facilities Manager - SGO
BUSINESS UNIT	Integrated Facilities Management
REPORTING TO	Cluster Leader
NUMBER OF SUBORDINATES	6 (2 FMs, 3 AFMs, FC)
	(* As applicable on a site-by-site basis)
POSITION GOALS	§  Assist the Cluster Leader in the overall facility management delivery including customer relationship management, budget forecasting & spending, sourcing & procurement, space and occupancy planning, Hard and soft services management, project management, contract management, landlord engagement, FM team organisation planning and management. §  Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers/service providers to the site.
DUTIES AND RESPONSIBILITIES	§  Be familiar with & operate to the Scope of Work (Schedule M) as defined in the Master Agreement. §  Setup effective site FM team organization meeting the requirements of service delivery. §  Perform as approver for site procurement, vendor selection and contracts management. §  Set up Budget glide-path master plan and individual fiscal plan. Manage budget forecast Vs spend accuracy by effective monitoring of spend. §  Setup site savings glide-path plan and respective fiscal plan and deliver to meet or exceed targets. §  Ensure that all Sourcing & Procurement related documentation are maintained meeting CSA and IC audit requirements to achieve a minimum score of 8. Close out any issue actions called out. §  Ensure to maintain Site occupancy related data with accuracy and uploaded onto OVSM tool on time. §  Engage with Client representatives on timely manner to seek headcount forecast, setup relevant seating plan options and engage with Business Units for implementation. §  Lead planning, coordination and execution of Site Blocking & Stacking plans in coordination with Transactions, Projects and Client representatives. §  Perform periodic space utilization study in collaboration with Regional Occupancy planner and share with Client employees on behaviour changes to enhance utilization. §  Ensure that KPI reporting is done on time and all documentation is IC audit friendly. §  Setup a Site sourcing catalogue in collaboration with Service Owners, Projects team for both SRA and Capital (AE) projects to enable team to refer this one-stop-shop solution for sourcing and procurement needs onsite. §  Assist in Scope definition for quotations, RFPs and coordinate to circulate the RFIs/RFPs for sourcing needs. §  Setup contracts, LOIs, AMCs, PO’s in collaboration with service owners and manage validity & renewals for the same. §  Participate in vendor evaluation exercise along with Service owners and upload onto on timely manner. §  Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations §  Provide backup support for the Cluster Leader in times of absence. §  Liaise closely with the client on-site representatives to address problems and/or enhance working environment performance §  Clearly document & communicate all client expectations to the FM team §  Work collaboratively with facilities team colleagues both within the CLIENT Account & in the wider Jones Lang LaSalle network §  Provide assistance in any other duties as assigned by the Cluster Leader or Senior Account Management on a needs be basis. §  Performing internal and external benchmarking of costs per each service delivered and bring value through optimization, innovation and networking with peers from other accounts, organizations to drive best in cost model.
KEY PERFORMANCE MEASURES	·         Overall Site Facility Management ·         Customer relationship management ·         Budget Forecast Accuracy ·         Audit Compliances ·         Best Value, best cost ·         Innovation, benchmarking and re-application ·         Best in class services
EMPLOYEE SPECIFICATIONS KEY COMPETENCIES	·         Sound interpersonal skills to manage diverse range of service providers and Client representatives ·         Sound written and oral communication skills ·         Demonstrated ability to manage multiple and complex operational matters on a daily basis ·         Proven capacity to understand and interpret commercial contracts ·         Capacity to deal with ambiguity and address complex problems ·         Sound computer skills in Microsoft Office
LEADERSHIP       PERSONAL EFFECTIVENESS       DECISION MAKING       RELATIONSHIP BUILDING     COMMUNICATION	·         Represent Jones Lang LaSalle by behaving consistently with cultural and company requirements. ·         Provide services to Client in keeping with CLIENT’s cultural and company requirements. ·         Work towards objectives unsupervised. ·         Be willing to assist & mentor colleagues.   ·         Provide an effective contribution to the team’s delivery. ·         Contributes via regular feedback, to the overall performance of the delivery team. ·         Works towards individual targets, monitor and manages individual performance.     ·         Be able to make difficult decisions and resolve problems or improve operations. ·         Actively search-out opportunities to achieve better or best  results and increase the service delivery provided by Jones Lang LaSalle       ·         Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients. ·         Gains respects of superiors, subordinates, peers and clients.     ·         Listens effectively and communicate through actions and example. Has strong written and oral communication skills.