TITLE	Portfolio Manager
BUSINESS UNIT	Property Management
REPORTING TO	Director / Manager
DIRECT REPORT POSITIONS	All relevant site staff
POSITION GOALS	·         To act as Account lead for residential property management contracts under your charge ·         Plan & organize execution of tasks contracted and/or assigned by providing guidance/advice to clients  to meet or exceed client expectations. ·         To supervise & guide the staff under his/her charge and to ensure that the clients are provided with a high standard of service at all times. ·         To undertake any other duties assigned by the management.
DUTIES & RESPONSIBILITIES	Administration   To guide and supervise the staff under his/her charge. To organize and plan the resources under his/her charge. To conduct performance appraisal for the staff under his/her charge and make recommendation on salary reviews. To ensure leave monitoring system is in place and to provide adequate staff coverage. To participate/organize/conduct Department briefings and team meetings. To ensure that all contracts, agreements and insurances have been reviewed 3 months before their expiry. To ensure that all client/council meetings and general meetings where applicable for those management corporations under his/her portfolio are in accordance with statutory requirements. To vet all outgoing correspondence and minutes of meetings. To participate in staff recruitment. To plan and recommend periodic maintenance works.   Operation   1         To advise client/council on the legislation provisions relating to property management. 2         To participate in management proposals for potential clients. 3         To assist the Director / Manager in establishing the policies and direction of the dept. 4         To ensure the implementation and maintenance of the OMS system are done to establish organizational standard. 5         To comply with all Risk Management requirements both on risk management & risk reporting. Finance   1         To understand operating expectations and prepare budget for client approval 2         To endorse and, where applicable, prepare works/purchase orders. 3         To review monthly statements and advise council if expenditure is within the budget approved at general meetings and report/analyse variances. 4         To recommend/ authorise/approve payments. 5         To recommend appropriate actions to be taken against defaulters with assistance from solicitors. 6         To arrange or ensure that arrangement is made for annual audit of accounts. 7         To advise council on payments and transfer of funds when appropriate. 8         To guide DRP on the accounts codes and understanding of the financial statements. 9         To set up procedures for purchase or ordering of supply of expendables. 10     To set up procedures for verification, validation and follow up action in handling of cash transactions.
REQUIREMENTS	Diploma  in Property Management / Building Services or its equivalent with at least 5 years of relevant experience; Well-verse in statute such as the BMSMA; Independent with integrity, innovative, proactive and resourceful; Good organization, problem solving and communication (verbal and written) skills; Supervisory experience is essential and ability to work under pressure; Good interpersonal skills with team player qualities to manage both internal and external stakeholders.
KEY PERFORMANCE MEASURES	Successful completion of scheduled activities. Discuss with immediate superior and formulate strategies/recommendations before presentation to client/council or to improve efficiency within the firm Ensure that a high level of professionalism and customer service are maintained at all times.