Concierge Executives

Accountabilities:

·         Mans the concierge counter and handles all enquires

·         Handles and answers all incoming & outgoing calls

·         Provides concierge services to building end-users

·         Logs in all feedback into the system and follow through until case is closed

·         Handles complaints and assigns faults and issues to personnel in charged;

·         Visits tenants regularly and  attends to tenants’ feedback personally

·         Administers all vouchers and redemptions

·         Assists with VIPs visit / Administers Welcome Service

·         Uses the Visitor Management System to register visitors /tenants

·         Generate and analyse report from system

Requirements:

·         Minimum ‘O” levels or experience in related field

·         Prior experience with global airline and leading hotels preferred

·         Experience in hotel concierge services will be an added advantage

·         Service oriented, strong sense of urgency, team player and willing to learn

·         Energetic, sociable with a pleasant disposition

·         Excellent communication skills – including relationship building

·         Basic knowledge of Microsoft Office platform and internet