Responds to the needs of the client, ensuring activities requested are delivered in a timely, professional and cost efficient manner, delivering best value to the customer.
Providing administration support to the Facility Manager/Assistant Facility Manager.
Manages the work order process by generating and dispatching service request work orders to multiple subcontractors and vendors, communicating work orders to supply chain on priority orders via fax, and assists management in resolving problems,
Ensures timely and quality service delivery to clients,
Follows up with clients to ensure customer satisfaction,
Responds to client inquires and complaints,
Runs weekly report on open work orders and checks status with the appropriate vendor,
Closes work orders on a weekly basis,
Submits report on completed work orders to the service centre,
Maintains all files on work orders, proposals, and department files,
Creates files for new vendor and checks accuracy on all completed paperwork submitted by new vendors,
Trains new vendors on companies billing procedures,
Assists with the inspections on the facility campus,
Provision of service in accordance with HSSE guidelines,
Provision of service in accordance with documented contract procedures,
Coordinates and assigns tasks to co-workers within a work unit and/or project.
Coordinates the work to be completed but is not responsible for formal supervision of employees.
Other duties may be assigned.
Diploma or general education degree (GED) and minimum of 2 to 4 years of related experience and/or training in a Facilities Management (Building Services) Helpdesk Environment.
Must able to work shift hours (including Public Holidays). Rotating shift (2-shift) from 7am to 7pm.
Fluent in English and Mandarin for both oral and written is a must.
Ability to speak and write Cantonese, Thai or Malay is an advantage but not essential.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to effectively present information to an internal group.
Requires general knowledge of financial terms and principles.
Ability to solve problems and basic analytical skills in standard situations.
Intermediate skills with Microsoft Office Suite.
