Responsibilities:

• Manage the work order process by generating and dispatching service request work orders to multiple subcontractors and vendors, communicating work orders to supply chain on priority orders via fax, and assists management in resolving problems;
• Ensures timely and quality service delivery to clients, follows up with clients to ensure customer satisfaction;
• Responds to client inquires and complaints;
• Runs weekly report on open work orders and checks status with the appropriate vendor;
• Closes work orders on a weekly basis;
• Submits report on completed work orders to the service centre;
• Maintains all files on work orders, proposals, and department files;
• Creates files for new vendor and checks accuracy on all completed paperwork submitted by new vendors;
• Trains new vendors on companies billing procedures;
• Assists with the inspections on the facility campus;
• Provision of service in accordance with HSSE guidelines;
• Provision of service in accordance with documented contract procedures; and
• Other duties may be assigned.

Requirements:

• High school diploma or general education degree (GED) and a minimum of 2 to 4 years' of related experience and/or training in a Facilities Management (Building Services) Helpdesk Environment;
• Ability to comprehend and interpret instructions, short correspondence and memos, and ask clarifying questions to ensure understanding;
• Ability to write routine reports and correspondence;
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor;
• Ability to effectively present information to an internal group;
• Requires general knowledge of financial terms and principles;
• Ability to calculate simple figures such as percentages;
• Ability to understand and carry out general instructions in standard situations;
• Ability to solve problems in standard situations; and
• Requires basic analytical skills.