Responsibilities:

• Conduct strategic reviews of service and supply contracts, renegotiating contracts where necessary;
• Supervise contractors and vendors to ensure quality delivery;
• Oversee the quality management of service delivery, ensuring that KPIs and performance targets are met;
• Implement the energy management program, property risk management system and preventive and planned maintenance strategy;
• Ensure the adequate supply of materials and services for all FM operations;
• Assist with the preparation of strategic plans, budgets and client reports;
• Manage the team’s performance management, devise plans for skills development, leadership and succession planning;
• Oversee and co-ordinate projects for equipment replacement/ renovation and re-stack work for officers where required;
• Liaise with landlord on lease and facilities matters where required; and
• Ensure timely payment process.

Requirements:

• 5 years Facilities Management experience on a critical admin site 24x7 call centre/data center environment;
• Tertiary education in real estate/ building/ M&E or related subjects;
• Proven customer relationship management skills with excellent communication skills;
• Solid Project Management experience;
• M&E and preventive maintenance knowledge;
• Able to multi tasks and work under stress; and
• Work beyond regular office hours and on weekends where necessary.