Responsibilities:

• Act as single point of contact in the sub-regional account team and develop positive relationships with the client for all facilities management issues in the responsible sub-region;
• Respond to problems and concerns that are recurring or of a sensitive nature; enforces policy, rules and regulations;
• Plan and manage on site FM operation teams among different locations in term of staffing, training, evaluating operations maintenance and support personnel for whole account within responsible sub-region;
• Work with the Client’s Representative to assure excellent service delivery to the Client’s branch networks and occupants of large buildings, as well as small remote branches in responsible sub-region;
• Explore new programs and processes with CBRE Regional Experts team to improve quality/costs/performance for the Client;
• Manage contractual relationships with the Client based on size and scope of services;
• Review and monitor sub-regional performance in line of KPI or SLA;
• Support Regional Account Team to monitor and modify the services deliverables in accordance to the change of the Client’s business needs;
• Develop an annual sub-regional consolidated facility budget with input from local Facilities Managers including direct and indirect contract service expenses, preventative maintenance costs, energy management expenses and project/capital items, etc.;
• Identify quality improvements in process or procedures; and
• Perform multiple feasibility analysis, and complex cost benefit analysis.

Requirements:  

• A bachelor degree with a minimum of 10 years' of relevant experience, including at least 3 year’s Greater China working experience is required;
• Candidate with banking experience is highly preferable;
• Strong knowledge of Property and Facilities Management along with excellent understanding of recognized industry tools;
• Solid experience in overseeing and understanding of critical environment for data-centers, trading floors etc. is essential;
• Ability to present information to an internal department and/or large groups of employees;
• Requires in-depth knowledge of financial terms and principles;
• Strong organizational, written and verbal communications skills;
• Fluent in spoken and written English is required; and
• Frequent travel across locations in the sub-region is needed.