Responsibilities:

• Create, dispatch, maintain and oversee MAC work;
• Track post move issues for lessons learned and service improvement;
• Address and resolve, whenever possible, discrepancies as a result of project or BAU move site surveys;
• Maintain Move Tracker, move agenda and schedule and issue to Planners, MAC PM's, FM partners, move/furniture/technology partners and resources;
• Schedule and facilitate weekly move meetings for their region, coordinate information with all relevant parties;
• Develop and issue move packages (Tactical Document Packages) for all BAU and project moves;
• Manage data within the move request and tracking system as it relates to weekly headcount moves and daily casework;
• Answer weekly post move "Help Desk" line, and resolve requests accordingly.  Monitor e-mails generated to the moves email account (if appropriate), respond and resolve requests accordingly;
• Prepare and generate timely move work reports (resource hours, open IDs, project requests, etc.).  Provide accruals and forecasting for move activity;
• First Line of contact for clients, internal and external partners as it relates to BAU moves and churn work;
• Communicate and document move logistics for both project and BAU moves' to internal and external partners;
• Perform job inspections and special projects as needed.  Assist with audit walk through;
• Post move support for larger projects and being an active participant in post move support team;
• Ensure that processes are kept current and changes are communicated to MAC PjM's, Tactical Planning staff and that Playbook is up to date;
• Take move brief from client as necessary, bringing in Space Planners as needed to input options for move; and
• Responsible for setting delivery deadlines and coordinate with all co-workers, supervisor, department and/or line of business.

Requirements:  

• Bachelor's degree (BA/BS) from four-year college or university with a minimum of 4 to 6 years’ of relevant experience and/or training;
• Capable to comprehend, analyze, and interpret complex business documents with the ability to write reports and manuals;
• Sound knowledge on financial terms and principles for the calculation of the intermediate figures such as percentages, discounts, and commissions;
• Require intermediate analytical and quantitative skills to solve problems involving several options in situations;
• Understand the basic financial terms and data collection / analysis skills to conduct basic financial analysis as related to move project;
• Experience of CAFM and or IWMS systems is preferred, other databases is an advantage; and
• Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results.